Terms and Conditions

Property Policies:

  • Check-in time is 2 pm. If you arrive before this time you are more than welcome to drop your bags off in our FREE luggage room. If your room has been cleaned we will check you in early. Please note that our Reception closes at 12 mid-night and is open at 7am. No check-in available after mid-night.
  • Check-out time is 10 am. A late check-out is available for 12noon at a 40% charge of nightly rate.
  • It is a condition of your stay that we may disclose information about your use and behaviour at the hotel to third party service providers who conduct appropriate risk and loss prevention checks, and those that investigate and protect against activities harmful to guests, visitors, employees and others, or to property, such as Guests Behaving Badly Pty Ltd. Our acceptance of your booking is subject to anything adverse that comes of these checks.

Payment and Deposit information:

ROOMS

  • First night deposit for room or credit card details to secure bookings.
  • Balance due at check-in.
  • All payments for extended stays must be made in advance.
  • Failure to pay for your room extensions in advance may result in your door lock being changed.

PACKAGES

  • For New Years Eve Packages a minimum of 3 nights stay is required at the New Years Eve rates for each night. Once booked and paid there is no cancellation or refund available.
  • The hotel reserves the right to cancel reservations with declined credit cards.

GROUPS

A 50% deposit is required to confirm your booking.

Cancellation 3 months prior to arrival Full refund
Cancellation less than 3 months and before 6 weeks 50% refund
Cancellation less than 6 weeks No refund

Balance is payable on arrival.

Please note that we do not accept bookings for "Hens Nights" or "Bucks Nights" or any other groups likely to cause a disruption for our other guests or our neighbours. We reserve the right to bar admittance (without refunds) to any group arriving inebriated or looking like they will shortly become rowdy. In some cases a security deposit of $500 may be required before access to the rooms is allowed. Please talk to us prior to booking if your group is at all likely to fall into any of these categories.

 

Cancellation and Changes

ROOMS

  • All cancellations and adjustments must be made at least 7 days prior to arrival or a cancellation fee of one nights accommodation will apply.
  • All cancellations incur an administration fee of $20.
  • For reservations made for Local Special Events and Public Holiday periods, a 50% deposit will be charged at time of booking. The 50% deposit is not refundable upon cancellation.

PACKAGES

  • Cancellation of packages require 7 days notice prior to arrival or 1 nights accommodation will be charged to your credit card as cancellation fee.
  • No refunds will be given for early check-outs.
  • Any cancellation outside the 7 days. prior to arrival will incur a $20 administration fee.

GROUPS

A 50% deposit is required to confirm your booking.

Cancellation 3 months prior to arrival Full refund
Cancellation less than 3 months and before 6 weeks 50% refund
Cancellation less than 6 weeks No refund

Balance is payable on arrival.